A few good answers.

No. All objects in our collection contain artificial TPE cactus forms in ceramic pots with fixed decorative stone fill. They do not require watering.

Dust greenery with a soft brush and wipe ceramic gently with a lightly damp cloth. Keep bamboo trays and cork mats dry. See each product page for its specific care instructions.

All 50 United States and Washington, DC, including PO Boxes. We do not ship to US territories or APO/FPO/DPO addresses.

Standard shipping is free on all orders. Checkout shows tax as $0.00.

Handling takes 1–2 business days, followed by 3–4 business days in transit. Estimated total: 4–6 business days, not a guarantee. Monday–Friday are business days, excluding US federal holidays. Orders before 07:00 PM fixed UTC−6 count that day toward handling; later, weekend and holiday orders start the next business day.

Request authorization within 30 days of receipt. Change-of-mind returns must be unused, in original condition and original packaging. You pay return shipping for a change of mind. There is no restocking fee.

Contact us with your order number and the issue. We cover return shipping for our error, damage or defects. The ordinary unused-condition and original-packaging requirements do not apply to these claims.

Contact [email protected] first with your order number and reason. Once authorized, return to 31 Rue De La Grange Aux Moines, 79400 Saint-Maixent-L’École, France.

Approved refunds are automatically returned to the original payment account within 10 calendar days.

Review the displayed total before authorizing payment. Order acceptance depends on confirmation of payment and the order by Origynstate. Contact support for help with payment or order questions.